Read Next

FIGHT CORPORATE VIOLENCE: Marshall vs. Cathay Pacific Management

Statement to the Hong Kong Police DepartmentRegarding the Abuse, Violence, Fraud, and Mis-Use of Police Resources by Cathay Pacific Management on 26th December 2011

My name is Sebastian Marshall. I am an American citizen who was traveling from Beijing to Taipei via Hong Kong on DragonAir, which is owned by Cathay Pacific Airways.

In Hong Kong, I questioned an abusive manager’s authority, and he immediately deployed police resources against me in retaliation. This led to my violent removal from the airplane, a fight almost broke out, and he recklessly endangered the health and safety of myself and other passengers. Cathay representatives went on to lie to the police and make outright false statements.

The dispute was after Cathay Pacific, in my opinion and view, had repeatedly made mistakes with my booking.

After Cathay refused to fix their mistakes two or three times, I paid additional money that in my opinion should have been unnecessary to fix the situation – but I was working on a piece of writing on Bruce Lee and American History, so I simply paid to be upgraded so I could continue my writing.

Hilariously Bad Customer Service From Cathay Pacific (seriously, it's so bad it's funny)

In some ways, I feel like a coward. I took a principled stand against Murphy Chan's threats on the plane - I said "Write it down, and sign your name to it, and then I'll do what you like." He didn't like my questioning him, and when I turned on my iPhone audio recorder, he immediately called the police and stopped talking to me.

I said I wouldn't leave voluntarily, I'd have to be commanded by someone in authority, or arrested, or taken off by force. It happened by force.

Cathay wanted to immediately lock me in a room for "a security review," but I told Senior Inspector Lai that I want to file criminal charges against them, and said I wouldn't go anywhere with these criminals. Inspector Lai sent two of his men with me, and escorted me through customs to his police reporting area.

This recording transcript is now about five hours later. I've called the American Consulate and was advised by them, and got a list of lawyers. I couldn't get in touch with any lawyers since it's late at night on 26th December.

Tired, scared, alone, stranded in Hong Kong, and I haven't heard from Cathay Pacific. I asked Inspector Lai to call Cathay and if he'd mediate a peaceful outcome? I offered to settle for just a mutual apology, and said I'd go confidential too. I'd drop all charges and suits if they'd agree not to act against me with no-fly list bans or whatever - there was a huge disturbance that their manager started (which his rep admitted on this audio transcript). The rep refuses that, offers no compensation, and says they refuse to apologize.

Rendering New Theme...