We've now run four Tour dates and the response has been wonderful. Los Angeles last night had the best Q&A session yet -- we've been getting feedback and tweaking it. Here's the rules we put in place in LA based on feedback from Vancouver, Seattle, and San Francisco (which all ranged from okay to excellent, and LA was both exceptional and the best yet).
We set a few rules that made for good Q&A, and here's the reasoning of why --
1. No theoretical questions -- we found, from past talks, that general and abstract questions about philosophy, negotiation, work, or productivity tend to produce less valuable discussion than actual personal, real scenarios. So the rule became -- make it personal, make it be about you.
2. Get many people involved at a reasonably good pace -- you want to field a lot of questions, not expressly long narratives. Keep a snappy pace up so lots of people can ask questions.
3. Call people 'on deck' -- pick who is going to ask a question, but also look for hands of who will go next so they can prepare what they want to ask. It means no delay and better phrasing.