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Seeking First to Understand

I just got a 90 minute tape of Stephen Covey speaking - really smart stuff. One of his principles is, "Seek first to understand, then to be understood."

Now, Covey means this in the context of interpersonal relationships. When having an argument or disagreement or trying to convince someone of something, you first try to understand their point of view before you try to make them understand yours. He puts it really well.

But taking it a step further - I think it'd be good advice for someone in entertainment or business. Seek first to understand, then to be understood. I remember I saw an interview with Will Smith, and he was talking about how he got so successful. He said that he looked at the top 10 grossing movies of the year, and nine of them were "creature movies" - for whatever reason, that kind of movie drew a lot of business. So Will Smith went out and pursued roles like Independence Day and Men in Black and got successful at that, and now he can make whatever kind of movies he wants. He still makes a lot of creature/action movies, but he also free reign to make whatever he wants.

I think it's true in business, too. Better to start with something customers already want before offering something they don't understand. There's exceptions, but not so many. Look at Amazon - they start with a really simple idea of having great information and reviews about books online, and shipping those to you quickly when you buy. Later they've added features that people wouldn't have wanted if they didn't already trust Amazon - stuff like Amazon Prime.

They can do whatever they want because they understood customers first. After that, you can ask customers to understand you when you do something a little different.

Carlyle: The World As A Mystic Temple and Hall of Doom

From Carlyle's "Characteristics," 1837--

"For men, in whom the old perennial principle of Hunger (be it Hunger of the poor Day-drudge who stills it with eighteenpence a-day, or of the ambitious Placehunter who can nowise still it with so little) suffices to fill-up existence, the case is bad; but not the worst. These men have an aim, such as it is; and can steer towards it, with chagrin enough truly; yet, as their hands are kept full, without desperation. Unhappier are they to whom a higher instinct has been given; who struggle to be persons, not machines; to whom the Universe is not a warehouse, or at best a fancy-bazaar, but a mystic temple and hall of doom."

Carlyle puts forth that people who are "hungry" -- that want something -- are happier and feel less desperate than people who do not.

Hunger at a low level would mean seeing the world as a warehouse. You work, you move stuff around, and in turn you get food and clothing. Because "their hands are kept full" they don't feel desperation.

People who have their base needs met, but feel unsatisfied and want to keep climbing in the world -- they too have their hands kept full. For them, the world is less a warehouse, and more a bazaar -- a place for shopping. Again, gain currency and exchange it for luxuries and symbols of status and gain, and desperation is warded off.