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For Want of a Nail

For Want of a Nail

For want of a nail, the shoe was lost. For want of a shoe, the horse was lost. For want of a horse, the rider was lost. For want of a rider, the battle was lost. For want of a battle, the kingdom was lost. And all for the want of a horseshoe nail.

The proverb - "For Want of a Nail" - is about preparation and maintenance. It says that by being unprepared and not taking care of your things, there can be a disastrous chain of cause and effect.

This is true in general affairs and I do strongly recommend preparation and maintenance, but that's not what I want to talk about today. I want to talk about customer service.

Your good customers are super important. I mean, all your customers are super important, but especially your good customers.

The Schematic View of Home

"Home" is a pretty simple concept for most people. If you grow up in one place, live there, settle there, all your friends and family are there, your possessions are there, and your life is there... that's your home. Pretty straightforward.

This starts to fail for travelers. If you spend 1/4th of the year in London and 3/4ths in Alabama, but you love London, your closest friends are there, etc... which is your home?

Trickier question. But the answer, still, is some mix of Alabama and/or London.

Now, what happens when your friends and family are spread across the world and you constantly move around, and you don't have home or hard ties anywhere? MUCH harder question to answer.

That was where I was a couple years ago. Strong connections to a half dozen cities, hard ties in none of them, and so on.