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Six Steps to Getting Honest Critical Feedback

I was just listening to the Lifestyle Business Podcast, "Episode 51 - 5 Signs You Might be a Loser" - great podcast. It's an aggressive title, but it's actual a super helpful episode that's not aggressive at all.

One of the topics on there was criticism - Dan and Ian were talking about how it's a sure path to loserdom if you can't take constructive criticism.

I think that's true, but I still try to almost never give negative criticism to anyone, ever.

"As a general rule...people ask for advice only in order not to follow it; or if they do follow it, in order to have someone to blame for giving it." — From Alexandre Dumas's "The Three Musketeers"

I've found the vast majority of people will never take any criticism you give them, will be upset at you for criticizing them, and will dislike you even more if you were right.

Hilariously Bad Customer Service From Cathay Pacific (seriously, it's so bad it's funny)

In some ways, I feel like a coward. I took a principled stand against Murphy Chan's threats on the plane - I said "Write it down, and sign your name to it, and then I'll do what you like." He didn't like my questioning him, and when I turned on my iPhone audio recorder, he immediately called the police and stopped talking to me.

I said I wouldn't leave voluntarily, I'd have to be commanded by someone in authority, or arrested, or taken off by force. It happened by force.

Cathay wanted to immediately lock me in a room for "a security review," but I told Senior Inspector Lai that I want to file criminal charges against them, and said I wouldn't go anywhere with these criminals. Inspector Lai sent two of his men with me, and escorted me through customs to his police reporting area.

This recording transcript is now about five hours later. I've called the American Consulate and was advised by them, and got a list of lawyers. I couldn't get in touch with any lawyers since it's late at night on 26th December.

Tired, scared, alone, stranded in Hong Kong, and I haven't heard from Cathay Pacific. I asked Inspector Lai to call Cathay and if he'd mediate a peaceful outcome? I offered to settle for just a mutual apology, and said I'd go confidential too. I'd drop all charges and suits if they'd agree not to act against me with no-fly list bans or whatever - there was a huge disturbance that their manager started (which his rep admitted on this audio transcript). The rep refuses that, offers no compensation, and says they refuse to apologize.

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