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Mongolian Diplomacy - Stay Out of War With Russia and China

Yesterday, I talked about Crossing the Chinese/Mongolian Border by Land. I mentioned that I met a really interesting, intelligent, and world-traveled guy named Bat, and we had some good conversations.

I learned a lot about Mongolia from Bat. Here's some highlights:

Mining is one of the fastest growing sectors in Mongolia - some Australian companies have made huge investments into Mongolia the last year or two, and next year is projected to be the largest budget the government of Mongolia has ever had.

I asked Bat, "So what do you think the government is going to spend the new revenues on? Military, education, infrastructure, or...?"

For Want of a Nail

For Want of a Nail

For want of a nail, the shoe was lost. For want of a shoe, the horse was lost. For want of a horse, the rider was lost. For want of a rider, the battle was lost. For want of a battle, the kingdom was lost. And all for the want of a horseshoe nail.

The proverb - "For Want of a Nail" - is about preparation and maintenance. It says that by being unprepared and not taking care of your things, there can be a disastrous chain of cause and effect.

This is true in general affairs and I do strongly recommend preparation and maintenance, but that's not what I want to talk about today. I want to talk about customer service.

Your good customers are super important. I mean, all your customers are super important, but especially your good customers.