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In Praise of Mistakes and Embarrassment

I don't like making mistakes. In fact, I think I dislike it more than most people.

Yet, in any discipline that includes new and novel and pioneering things, mistakes must be made. This is not a good thing, per se. But it's not a bad thing either. It's just a thing.

Mistakes happen.

Embarrassment is something else entirely. The vast majority of mistakes won't be noticed by anyone else, but embarrassment is when you do something that you don't like how it reflects on you to other people.

While most mistakes can be fixed and then mostly shrugged off, I think embarrassment cuts people much deeper. In fact, I've heard plenty of anecdotes of a person getting embarrassed the first time they tried to do something, and then not trying again for a few years. Or quitting entirely, even.

Hilariously Bad Customer Service From Cathay Pacific (seriously, it's so bad it's funny)

In some ways, I feel like a coward. I took a principled stand against Murphy Chan's threats on the plane - I said "Write it down, and sign your name to it, and then I'll do what you like." He didn't like my questioning him, and when I turned on my iPhone audio recorder, he immediately called the police and stopped talking to me.

I said I wouldn't leave voluntarily, I'd have to be commanded by someone in authority, or arrested, or taken off by force. It happened by force.

Cathay wanted to immediately lock me in a room for "a security review," but I told Senior Inspector Lai that I want to file criminal charges against them, and said I wouldn't go anywhere with these criminals. Inspector Lai sent two of his men with me, and escorted me through customs to his police reporting area.

This recording transcript is now about five hours later. I've called the American Consulate and was advised by them, and got a list of lawyers. I couldn't get in touch with any lawyers since it's late at night on 26th December.

Tired, scared, alone, stranded in Hong Kong, and I haven't heard from Cathay Pacific. I asked Inspector Lai to call Cathay and if he'd mediate a peaceful outcome? I offered to settle for just a mutual apology, and said I'd go confidential too. I'd drop all charges and suits if they'd agree not to act against me with no-fly list bans or whatever - there was a huge disturbance that their manager started (which his rep admitted on this audio transcript). The rep refuses that, offers no compensation, and says they refuse to apologize.