There's pretty much always some opportunity to be had when a hassle comes up.
The world isn't so simple as to be able to divide people into camps... but I do see roughly three camps of people in how they deal with hassle.
Camp 1: "Oh boo hoo, why does this always happen to me? Life is so hard and unfair..." - I don't have much to say about that one, obviously we all know some people like that, and obviously that attitude is super-destructive. Not much more need be said about it.
Camp 2: "I'm going to fix this ASAP." - Obviously this a lot better, and most of the successful people I know have this attitude. They get things fixed quickly. However, there's also...
Camp 3: "I wonder what opportunity is here..." - Instead of immediately trying to get things back to the status quo, they pause and see if there's an opportunity to be had.
In Rework, the 37Signals guys had a great piece of advice - if one of your employees leaves your team, don't immediately re-hire. See if you can go without the role, or do it another way.
You know, some people would just feel bad and pout and complain about how unfair or unlucky it is that the person quit or stopped performing or left the business. And that's bad, that obviously isn't conducive to success.
I think most successful businesses would try to quickly, proactively fill that position. But perhaps by pausing for just a moment and observing, there's more success there? Maybe new technology has become available so that you could pay somewhere between $50 and $500 per month to totally outsource the task you were paying $3,000 per month in salary for?
Maybe isn't not so critical after all?
Things like that.
The touchpad on my laptop went on the fritz tonight, started going all haywire. My very first reaction was the Camp 1 reaction. "What the hell is this, this computer is new, why is this crap happening when I have things to do..."
I stopped myself from indulging in that pretty quickly, and immediately started looking into fixing it. Okay, maybe the drivers are corrupted and I'll try to fix it like that.
Interestingly, as a mixed blessing, my internet is patchy and unreliable, especially in the nighttime here. My internet went down before I could download new drivers.
This gave me a moment to pause and move to Camp 3 - "I wonder if I can teach myself to navigate around my computer more without using the mouse at all."
And you know what? I already knew a lot of the keyboard shortcuts, and I picked up most of the ones I didn't know with trial and error pretty quickly. While this is a bit of a hassle, there's an opportunity here to learn my way around keyboard shortcuts and get a lot faster.
Whenever there's a hassle, there's very, very frequently an opportunity in there somewhere. I'm all for fixing things very quickly and proactively, but stop and think if you can get something from the hassle that you normally couldn't get. Usually, you can.
I don't really like the concept "hassles = opportunities". It makes it sound like hassles are good, which they are not. But I agree that we have to live with, and learn to deal with them.
I would rather take 2 others lessons from your post:
* Evaluate often the situation :
Rather than waiting for my touchpad to go crazy, I should evaluate my productivity using my computer and deduce that I should learn shortcuts.
Same lesson for companies, don't wait that a employee leave to evaluate if all roles are necessary, and if it can be done in another way.
(using random hassle as a trigger to that evaluation is great, but the best is to do it periodically)
* Learn from the hassle : so we can be prepared for something similar in the future, or try minimize/eliminate it.
So the lesson here is that we should be aware the electronics can be unreliable, so be prepared (for exemple, take an usb key with powerpoint presentation during an important meeting, conference,... / or backup often)
When a employee leave, try understanding the cause (observe and ask). If they are more hassles caused by the departure, prepare so the transition goes smoothly next time a employee leave.
Tell me what you think
I have noticed that whenever my internet goes out for n extended period it prompts me to do things on my computer I've been putting off for while, and that whenever i leave the computer for a short time after a long period of use i feel a lot better and more energized.
I do my best thinking while gardening, driving, or bathing. Sometimes I have to leave the computer in order to think, because as long as I'm on it, other things beg my attention. Not necessarily distractions, but other work - and when I'm puzzling over something for one client, I don't want another client's work to interfere with the thought process. Once the thoughts are done "percolating" I can move on.
Paolo Maffei sent me a link to this intelligent site - edkless.com. I found this video on there:
It's a good video, I recommend it.
I'd go a step further than the economist there - I recommend you completely ditch the word "fair" from your vocabulary. As in, remove "I only do fair deals" or "This is unfair" or "I try to be fair."
The problem with the word fair is it's completely subjective and almost never adds valuable information to conversation. It's a hazy word that gets in the way of constructive discussion.
I've been really surprised to see some of the responses that have come in on last weeks post about me quitting. In particular, I'm shocked at how many people think it's okay, or even best, to quit.
I can only assume that I did a poor job explaining why I'm getting back into pickup, because I can't imagine anyone in their right mind thinking it's okay to quit given the actual situation. So, first a recap of why I'm doing this, and then a specific response to why I won't quit, which I hope will make sense given the context, and then a few other comments on people's replies.
Why I'm Doing This