If you’re running a company or contracting, you really deserve to have great service. It’s easier in the long run than bad service, it makes for better customers and clients, and generally makes working there more pleasant.
A common mistake though, would be “bowing and scraping” — saying “we’re committed to service, and do anything and everything to produce good service.”
Maybe you want to do that, and maybe you want to say that. But it’s infinitely better to identify the 2-3 areas that you really focus on serving the client, and hammer on those repeatedly. Maybe clients in your industry tend to like and respect authoritative, charismatic people who can look out for their interests more than people who are timid and waiting for guidance.
Maybe a key feature is obsessing over the numbers for them and looking out for their numbers, and they don’t care as much about some of the fluffier aspects of service. If so, stress your commitment to getting the numbers right first and foremost.
Good service is about understanding client needs and meeting and exceeding those key needs. Bowing, scraping, doing anything/everything can be good… maybe… but definitely not if it neglects core client needs because you never thought through what those are.
If you're a designer, or any creative professional, this might be the most important thing you read this year. My sensationalist headline aside, it's not about money or being a primadonna. It's about defining how you work, working how you define, having an environment of trust and respect and creativity, and otherwise getting the life you want.
Sadly, many creatives just trust that that'll happen… and it doesn't. They get taken advantage of. This needs to stop.
Some things in here are scary. You don't need to do what's unnatural to you, you don't need to do anything in particular in here, and you don't need to rush yourself. Any given suggestion in here might increase your income by 20% and cut your "client stress" in half.
I'll tell you my story in a moment, so you can assess my credibility and see if this is workable advice. (It is.) I'll give you recommendations on where you can learn more. In exchange, I ask just one thing - if at any point while reading this, you think, "This is one of the most important things I've read this year" - then you immediately share it with as many people as you can that you think it would help.
I think that's fair, do you?
Data mining (sometimes called scraping) is a mysterious technique that still hasn't caught on much in the IT world. It's kind of an art form, and if you learn it from textbooks, you won't likely find much use. That's because like just about everything, the power isn't in the technique itself, but it lies in what you do with it.
I suppose to start, I should list off a bunch of things I have done with data mining.
I've automated a business school project for a friend by getting a list of every stock's opening quote on every day in the history of the NYSE.
I've compiled medical texts into one and sorted each sentence by subject to analyze the occurance of various key words.
I've built an autoblog network that writes about the top trending news stories of the day every hour on the hour, without me having to touch it.