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To The People of Hong Kong: On Virtue, Authority, and Terror (Marshall vs. Cathay Pacific Management)

Everyone I know is terrified of air travel.

Literally. Everyone.

They have infinite power and zero accountability.

When you're in an airport, you're at the mercy of the people there. If they don't like what you're doing, they can do anything they want to you, and you have no recourse.

I understand the necessity of that coercive power - but such immense power requires immense accountability.

Which means the problem is me...

On Non linear life

"The worker is not the problem. The problem is at the top! Management!" - W.Edwards Deming

I blogged weeks ago about subbing for my manager who was on leave. Here is my update -

I suck at it.

Here is why I think that. I mentioned how I felt one step behind back then. I got better, but in the wrong area. I equated the issue to tasks for task sake. What I needed to do was to have a better handle on the path my team was on and how to keep painting the picture for them. I did some of this, but I realize I needed to do more.

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