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Japan: Customer service and duty-based ethics

Japan's customer service?

Legendarily good, yes?


Japan has extraordinary amounts of customer service since a large bulk of their belief and daily practice is based around duty-based ethics. This is a rare thing to most Westerners - in the West, we're very willing to fudge the rules to provide a better outcome. It's expected, even.

In Japan, the ethical systems are more along the lines of rules than outcomes. We're generalizing, of course, this isn't everyone. But it's most people here.

Haunted Dreams

Ah, you there, my Type-A friend. I'm glad you came today. Come in. What would you like? We've got coffees, teas, or clear still water perhaps? No juices at the moment, I'm afraid, I'm not having carbohydrates and it'd be fiddling with the devil to buy juice and then attempt not to drink it. The coffee is good, though, yes?

One moment. I'd like to light the fireplace. Maybe it's technically Spring, but this "Spring" in West Germany is chilly and cold and damp and grey, right down into the bones. But pardon me, I'm near veering into complaint, which is the exact opposite of the place I want to go. I'd much rather pull up by the warm fire's glow with non-carbohydrate beverage-of-choice and muse a little about philosophy and psychology with you -- and maybe it'll even be productive for us?

Ah, the warmth is nice.

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